Legal

Privacy

This page describes what Threadplane collects, why it is collected, who processes it, and the choices available to you. It applies to the Threadplane website and to the Threadplane software libraries and services.

Information you submit

When you request a guide, subscribe to updates, or contact us, we receive what you enter in the form: your email address and, where the form asks for them, your name, company, and message. Replies you send to our email are received and read as ordinary correspondence.

Website analytics

We record how pages are used — pages viewed, referring source, and broad technical details such as browser and approximate region — to understand what people find useful. This is used in aggregate.

Product analytics

Threadplane software may report operational facts about how the product is running so we can see which capabilities work in real deployments. These reports describe activity, not content. We do not want and do not seek the substance of what your application is doing: prompts, messages, tool inputs and outputs, application state, and source code are outside what this reporting is designed to carry.

How the information is used

To operate and support the product, to understand and improve how it is used, to answer you when you get in touch, and — where you have asked to hear from us — to send relevant email.

Who processes it

Threadplane relies on a small number of service providers who process data on our behalf: Vercel (hosting), Neon (database), PostHog (analytics), Resend (email delivery), Google (business email and calendar), and Anthropic (AI processing used to prepare internal summaries). Each processes data under its own agreement with us and for our purposes only.

Retention

Information is retained indefinitely by default, so that account and correspondence history stays intact. Where you ask us to delete information, we do so as described below.

Your choices

Every marketing email carries an unsubscribe link, and unsubscribing stops further marketing email. Replying to ask us to stop has the same effect. To request deletion of the information we hold about you, or to ask what that is, email brian@threadplane.ai and we will act on it. Some records are kept where we are required to keep them.

Security

Data is held with the providers named above, protected in transit and at rest by their standard controls, and access is limited to those who need it to run the product.

International processing

Our providers operate in the United States and elsewhere, so information may be processed outside the country where you live.

Changes

When this page changes materially, the change applies from the date it is published here.

Contact

Questions about this page or about the information we hold: brian@threadplane.ai.